Legal
Privacy Policy
How we collect, use, and protect your personal and health information.
Last updated: June 2026
On this page
This Privacy Policy explains how MJSN Pty Ltd, trading as Dr Dina Telehealth (“we”, “us”, “our”), handles your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Introduction
We are committed to protecting the privacy and confidentiality of your personal and health information. As a healthcare provider, we collect and hold sensitive information and treat it with the highest level of care. By using our services or website, you consent to the collection and use of your information as described in this policy.
2. Information we collect
The types of information we may collect include:
Personal details: your name, date of birth, address, phone number, and email address.
Medicare and billing information: your Medicare number, MyMedicare enrolment status, and payment details.
Health information: your medical history, symptoms, medications, test results, care plans, referrals, and other clinical information relevant to your care.
Consultation records: notes and records created during telehealth and home visit consultations.
Technical information: limited data collected when you use our website, such as device and usage information.
3. How we collect it
We collect information directly from you wherever possible — when you book an appointment, complete forms, or during your consultation. In some cases, with your consent, we may receive information from other healthcare providers, pathology and imaging services, Medicare, or your nominated representatives. Our telehealth consultations are conducted through Coviu, a secure third-party telehealth platform.
4. How we use your information
We use your information to:
Provide medical care, advice, and treatment;
Manage appointments, billing, and Medicare claims;
Communicate with you about your care, including reminders and results;
Coordinate care with other healthcare providers where appropriate;
Meet our legal, regulatory, and professional obligations.
5. Disclosure of information
We do not sell your information. We may disclose your information to:
Other healthcare providers involved in your care, with your consent;
Medicare, the Department of Health, and other government agencies as required;
Pathology, imaging, and specialist services for referrals;
Our secure service providers (such as our telehealth and practice software platforms);
Any party where disclosure is required or authorised by law.
6. Storage and security
Your information is stored securely using physical and electronic safeguards designed to protect against unauthorised access, loss, or misuse. We retain health records in accordance with applicable legal requirements. Our telehealth platform uses encryption and secure infrastructure to protect your consultations.
7. Access and correction
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, out of date, or incomplete. To make a request, please contact us using the details below. We may need to verify your identity before releasing information, and some requests may be subject to legal exceptions.
8. Website and cookies
Our website may use cookies and similar technologies to improve your browsing experience and understand how the site is used. You can manage cookies through your browser settings. Our website may also contain links to third-party sites (such as Coviu and social media); we are not responsible for the privacy practices of those sites.
9. Complaints
If you believe we have breached your privacy or mishandled your information, please contact us so we can address your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Contact us
For any privacy-related questions or requests, please contact us:
Email: admin@drdina.com.au
Phone / WhatsApp / SMS: +61 452 412 717
MJSN Pty Ltd trading as Dr Dina Telehealth.